Question 1

When it rains, then what?

Accepted Answer

Read about all the weather plans here!

Question 2

Will you show up?

Accepted Answer

The big day is a super big deal, which is why you get our 100% Arrival Guarantee: If we break our streak of arriving to 99.6% of the parties we’re inviting for (except in the case of traffic or weather issues), we will refund you in full, AND give you a free voucher for a future program to keep or give as a gift. Our staff of 50 gives us flexibility & have done crazy things to visit 18,000 celebrations like: ~ Flying hundreds of miles to cover a sick performer ~Walking a mile in the rain in a mermaid tail when the road was closed. We are notorious for ‘making it happen’.

Question 3

What is the largest event you can handle?

Accepted Answer

There is no limit. Our staff of 50 and full in-house event planning team allows us to reach for the stars! You only have to talk to us once, and we’ll set you up with repeating events every weekend all summer long, staff your 20,000-employee family day event, or make sure your shopping mall has different entertainment each week.

Question 4

Will shy children enjoy it too? My little one hides behind my legs...

Accepted Answer

Aww, I feel ya! We’ve got a special faerie dust blend just for shy little ones. It works wonders! Here’s the scoop: Our entertainers are like child whisperers with a PhD in shyness. We never force participation. Instead, we might: ~ Offer them a super important “assistant” role (who doesn’t want to be in charge of the magic wand?) ~ Start with some chill one-on-one time (quiet face painting is like a secret shy child magnet) ~ Use puppets or magic tricks that let them watch from their comfort zone I once had a child who wouldn’t leave mom’s side… until I “accidentally” dropped my tiara. Suddenly, I had a brave knight helping this damsel in distress. By the end of the party, he was helping me lead the conga line through the living room.

Question 5

What is your cancellation policy?

Accepted Answer

It’s up to you! You can choose from two options: OPTION 1: Reschedulable If plans change, you can reschedule. 100% of your payment can be applied to 1 new date. Perfect for peace of mind if you’re concerned about: ☔ Weather concerns 🤒 Illness 🚨 Schedule conflicts 🌫️ Air quality 🔄 Needing to cancel this program to book a smaller one Purchase 1 free reschedule voucher for 10% of your reservation cost. Example: if your program is $500, you can purchase a reschedule voucher for $50. OPTION 2: Non-Reschedulable If plans change, you cannot reschedule. 50% of your payment is refundable or can be applied to 1 new date. The other 50% of your payment is a non-refundable retainer that covers our preparation costs, admin work, and the cost of declining other requests for your date. Please note: Reschedule vouchers are only available when you make your reservation. If they weren’t purchased at that time, your reservation is 50% non-refundable (and cannot be applied to a new date). Even if it rains. Even if someone falls ill. Even if you want to change the date of your event. Even if elephants come stampeding down the street.

Question 6

Do you travel to me?

Accepted Answer

We currently travel to most cities in the following locations: California, USA: San Francisco Bay Area Monterey Bay Area Sacramento Area Los Angeles Area

Question 7

What if the children don’t like the same things?

Accepted Answer

Who does!? But seriously, we know children are into different stuff, which is why we provide Adaptive Entertainment™, entertainment that adapts to children instead of hoping children will adapt to it. To hold every child’s attention, Adaptive Entertainment™ quickly pivots activities and leadership styles. Example: If we’re face painting, we pivot from quick arm glitter tattoos for younger children to detailed festival-style glitter designs for teens, or we start twisting balloons for children who don’t like paint, so everyone stays happy. We always have something else in our back pocket to keep the children going!

Question 8

What if my party isn’t during ‘business hours’ and I need you? Who can I talk to?

Accepted Answer

Business hours don’t apply when you need us close to your event. Our magic is available ‘round the clock. Need to get a hold of us at 9pm the night before your event due to a location change? Can’t get a hold of your HELP Faerie (because they might be entertaining at another event before yours) and have an urgent question? You will receive a special emergency phone number that connects you to us 24 hours a day. We know the big day doesn’t get do-overs, so you get the behind-the-scenes support to make sure it is perfect the first time.

Question 9

What if something goes wrong? I’m having nightmares about party disasters!

Accepted Answer

First, you’re not alone. Now, remember we’ve done this over 100,000 times since 2006! We’re like event ninjas (but with more glitter). Bad weather? We’ve got indoor-friendly versions of ALL our activities. Running behind schedule? We’ll adjust faster than a Silicon Valley algorithm. Unexpected extra guests? The more, the merrier! We have activity plans for all situations. At Happily Ever Laughter, we’re not just entertainers, we’re your partners in creating unforgettable celebrations. So relax, grab a slice of cake (or the whole thing, we won’t judge), and let’s make some magic!

Question 10

What do I need to provide?

Accepted Answer

We’ll handle the entertainment magic while you handle the essentials. We’ll bring all the activities while you focus on things guests need, like tables, shade, chairs, and all the yummy treats to keep those partygoers fueled.

Question 11

How many little ones can I invite?

Accepted Answer

The more the merrier, right? Right! We have activity plans that work for groups of any size, so every party animal has a blast.

Question 12

What are the payment options?

Accepted Answer

We accept most major credit cards, and your full reservation fee is required to save the date. If your organization has specific payment needs, we’ve basically seen it all after handling 100,000 events, so we’re pretty sure we can accommodate yours!

Question 13

Do I have to tip?

Accepted Answer

Nope. Being invited to party with you is incredible enough. However, if you feel your HELP Faerie poured their heart (and silliness) into every moment, a tip would send them over the moon for a job well done. Just ask them for their payment app handle after the party!

Question 14

Who shows up to my event? Are they insured?

Accepted Answer

You will be meeting an employee of Happily Ever Laughter. We never contract outside entertainers because we want full control over quality. We carry liability insurance (just in case our magic is a bit too powerful!), and you can request a certificate if your location needs one. We are also covered by a workers’ compensation policy, have background checks, and most of our Performers are CPR certified (you can request a certified HELP Faerie if you prefer). Each employee was selected from the top 5% of graduates from the most extensive training program for children’s entertainers in North America.

Question 15

Will you look like you do on your website?

Accepted Answer

That’s a ‘yep yep’. Because our HELP Faeries are employees of Happily Ever Laughter (rather than independent contractors), we have complete control over quality. We also control and provide all their training, so every single employee meets our high standards. All of our costumes and activity kits are made in-house, so we know every single item that goes out is picture-perfect.

Question 16

Can you come to a park, school, or restaurant?

Accepted Answer

You can invite us anywhere because our entertainment is designed to be flexible. We love to visit houses, apartments, parks, schools, offices, or even the beach! We travel all over the Bay Area (including Santa Cruz and Marin), Los Angeles, and Sacramento.

Question 17

How do I book you?

Accepted Answer

For events, start here. For a series of events, start here. For birthdays, start here.

Question 18

Can I request a specific person at your company?

Accepted Answer

We can take your request, but we might not be able to make it happen. Why? To make sure that we reach every celebration, we sometimes need to switch staff around last minute due to illness, traffic etc. The good news is… that is how we have been able to attend 99% of the events we have been invited to since we opened in 2006. IMPORTANT: If this doesn’t make you feel comfortable, please don’t make a reservation, as we would be so sad to let you down if we had to switch staff!

You’ve got questions.We’ve got answers.